Privacy Policy

1. Information We May Collect

When you contact us through WhatsApp, our website forms, advertisements, social media links or related consultation channels, we may collect information that you choose to provide, including:

• Your name and contact details, including phone number and WhatsApp account information.
• Messages, conversation content and files you send through WhatsApp or other enquiry channels.
• Your property requirements, budget, preferred area, location, property type and timeline.
• Your buying, selling or rental requirements, including owner listings, buyer criteria, tenant needs or landlord requirements.
• Course, training, team application or collaboration enquiries.

2. How We Use Your Information

We use your information only for legitimate business and service purposes connected with JLG Consultancy Services and Lelong Queen Jane, including to:

• Reply to your enquiries and continue customer service conversations.
• Understand your property needs and match you with relevant auction, buying, selling or rental opportunities.
• Arrange appointments, viewings, consultations, follow-ups, briefings or training sessions.
• Respond to course, mentorship, team recruitment and collaboration enquiries.
• Maintain service records, improve enquiry handling and support internal team coordination.

3. Systems And Service Providers

Our WhatsApp customer enquiry system may use trusted technology services to receive, process, organize and respond to enquiries. These may include Meta WhatsApp Business Platform, OpenAI, Supabase and Render.

These providers may process information on our behalf for messaging delivery, automated assistance, database storage, hosting, security, system monitoring and related technical operations. We use these services only as needed to operate and improve the enquiry system.

4. Sharing And Disclosure

We do not sell customers' personal data.

Your information may be handled only by authorized JLG Consultancy Services or Lelong Queen Jane team members, and by necessary technical service providers who support the operation of the enquiry system. We may also disclose information if required by law, regulation, legal process or a valid government request.

5. Data Retention

We keep personal data only for as long as reasonably necessary for enquiry follow-up, customer service, property matching, appointment records, course or team-related communications, internal administration, legal compliance and dispute handling.

Retention periods may vary depending on the nature of the enquiry, the stage of the customer relationship and any legal or operational requirements. When information is no longer needed, we will take reasonable steps to delete, anonymize or securely restrict access to it.

6. Security Measures

We take reasonable administrative, technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. These measures may include limiting access to authorized team members, using service-provider security controls and reviewing system access where appropriate.

No online messaging, hosting or storage system can be guaranteed to be completely secure. You should avoid sending sensitive financial, identity or account information through WhatsApp unless it is necessary for the specific consultation and you are comfortable doing so.

7. Third-Party Services

Our website and enquiry workflows may link to or rely on third-party services such as WhatsApp, Meta services, hosting platforms, databases, artificial intelligence tools, analytics or communication tools. These third parties may process personal data under their own privacy policies, terms and security practices.

We are not responsible for the privacy practices of third-party websites or platforms that we do not control. You should review the applicable third-party privacy policies when using those services.

8. Your Rights

You may request to access, correct or delete personal data that we hold about you. We may need to verify your identity before completing a request, and some information may be retained where required for legal, security, record-keeping or legitimate business reasons.

To request deletion of your personal data, please email queenjanelove@hotmail.com with enough details for us to identify your enquiry or WhatsApp conversation.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology providers, legal requirements or business operations. The latest version will be published on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact JLG Consultancy Services at queenjanelove@hotmail.com.